Shipping & Returns

Orders are packed within 1–3 business days. Standard delivery typically takes 2–5 business days within Victoria and 3–8 business days for other states. Fragrance is classified as dangerous goods and travels by road freight only, so remote areas may take longer. Tracking details are emailed on dispatch.

We accept change-of-mind returns within 14 days of delivery where the item is unused, unopened and in its original sealed packaging. Return postage is at your cost and we recommend a tracked service. Once received and inspected we refund the purchase price, excluding original shipping. For health and safety reasons we cannot accept returns of opened or used fragrance, or of personalised bottles created at an event.

If your order arrives damaged, faulty or incorrect, email info@lascente.com.au within 7 days of delivery with your order number and photos. We will arrange a replacement, exchange or refund at no cost to you, consistent with your rights under the Australian Consumer Law.

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Your bank or card issuer may take additional time to display the funds.

If tracking shows no movement for 7 business days, contact us and we will lodge an enquiry with the carrier. We are not responsible for parcels lost after delivery to an incorrect address supplied at checkout, so please check your details carefully.

Returns and delivery questions: info@lascente.com.au. Please include your order reference so we can help quickly.