1. Who we are
La Scenté ("we", "us", "our") operates lascente.com.au and provides luxury perfume bar experiences and online fragrance sales in Melbourne, Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we collect
- Contact details: name, email address, phone number.
- Delivery and billing addresses for online orders.
- Order history, product preferences and scent selections.
- Event enquiry details such as date, venue, guest numbers and package interest.
- Payment information processed by our payment provider. We never see or store your full card number.
- Technical data such as IP address, browser type and pages visited, collected through cookies and analytics.
3. How we use your information
- To process, fulfil and deliver your orders and issue receipts.
- To respond to booking enquiries and deliver your event experience.
- To provide customer support and handle returns or refunds.
- To send marketing emails where you have opted in — you can unsubscribe any time.
- To improve our website, products and services, and to prevent fraud.
- To meet our legal, tax and record-keeping obligations.
4. Disclosure to third parties
We share personal information only as needed with service providers who help us operate: payment processors, shipping and courier partners, email and hosting providers, and analytics services. These providers may store data outside Australia. We require them to protect your information and to use it only for the services they provide to us. We do not sell your personal information.
5. Cookies
Our website uses cookies and similar technologies to keep your shopping bag, remember preferences and understand how the site is used. You can disable cookies in your browser, but some features — including checkout — may not work correctly.
6. Data security and retention
We take reasonable technical and organisational steps to protect personal information from misuse, loss and unauthorised access. We keep order and transaction records for at least seven years to satisfy Australian tax and consumer law requirements, and delete or de-identify other information when it is no longer needed.
7. Access, correction and complaints
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@lascente.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Children
Our online store is intended for customers aged 18 and over. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with the date shown below.
Last updated: 19 August 2026 · La Scenté, Melbourne, Australia · info@lascente.com.au